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Customer Service

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THIS FORM IS THE EASIEST WAY TO GET IN TOUCH!


 

We will respond to you by email, but please allow up to 48 hours (2 business days) for a response.

Please use this form for any order or product related queries, your feedback on how we can improve, or any concerns you may have. If at all possible, please provide your order number if your query relates to an order, or items you want to return.


 

If you already have a query with us, please do not start a new query. Instead respond to the most recent email you received from us relating to that query! If you call in, please have your customer query number to hand.


 

If you'd like to know more about any of the products we sell then please do get in touch. Most common queries can be answered via the description on the product page itself, however if there is anything not covered there, by all means get in touch and the team will be more than happy to help you.

 

To be able to apply for a student discount, you have to have a .ac.uk, .sch.uk or .edu email address, and we may ask you to prove your eligibility by way of a student id card. Please get in touch with us using the below form, using your .ac.uk, .sch.uk or .edu email address.

 

When you ordered your item, we would have told you the earliest date that we could deliver the item to you if you had chosen next day delivery. It is important to note that you need to check that you are happy with the date of your chosen size, as some sizes may take longer than others. Most of our suppliers will deliver next day to us and so even if your item was out of stock when you ordered, we’ll likely ship within two working days.
When your item was shipped out to you, you would have got an email with your tracking information (if you don’t remember receiving this then check your junk folder). Follow the tracking link, if the tracking currently states "We are awaiting receipt of the parcel" then please try again later. The tracking emails are delivered up to 6 hours prior to collection of the parcels from us. If, however this status has not changed after 24 hours, please click ‘I need more help’ below so that we may investigate this further for you. If the tracking says ‘delivered’ please check the signature and see whether a neighbour has signed for your parcel. If you missed your delivery, use the tracking link to rearrange delivery with the courier.
Please submit your query/request via the form below. Our Data Protection Officer will respond to your query within 14 working days.

 

Please use the form below to let us know about the problem you are experiencing. If you could provide steps to recreate it and if possible the type of device you are using, as well as the browser that you are loading the site in. Thank you for taking the time to report this issue to us.

 

Please use the form below to get in touch with the team. During busy periods we may take up to 2 days to respond, however it is often much sooner than that. If you need to make any urgent changes to your order please call us as soon as possible on 01372 225 108.

 

FOR SUPER URGENT STUFF, YOU CAN CALL THE MOTOCROSSHUT TEAM.


 

Our telephone lines are open:
Monday - Friday : 9:30 - 16:30
Saturday : Closed
Sunday : Closed

 


 

All postal communication should be sent to our head office address:

MotocrossHut.co.uk, 290 Kingston Road, Leatherhead, Surrey KT22 7QE.
© & ® Motocross Hut Limited. Company #11772589. Data Protection Reg. ZA488047